Frequently Asked Questions
Talent Management Solutions
F.A.Qs
Standard psychometric tests are available for completion immediately after the transaction has been processed (approximately 15-20 minutes). Customised psychometric solutions are typically set-up within the same business day.
Three options are available to order an online assessment –
Our psychometric tests are web-based, therefore the candidate requires having a PC and internet connection (dial-up or broad band). The speed of the internet connection will not impact the candidate’s test results.
Our technical support team is delighted to offer you support by:
Data will remain available on our secure systems for a period of seven years. The data on our systems is always available through online reports.
We guarantee 99.5% monthly uptime. In fact our systems have been averaging 99.9% availability.
No. We have, in many instances, transferred content to our platform. We also have a broad range of popular solutions on a web-based platform that you may wish to use instead of the existing assessment tools.
For existing solution, set-up and services fees are not charged. Our fee structure is based upon usage. We track how many assessments have been pre-purchased by an account. For customised solutions, we charge a one-off set-up fee to develop the required tool on a web platform.
With a hosted solution, data between users of Psych Press and the servers is exchanged in as high as a 128-bit encryption, which is the standard used by financial institutions.
Certain psychometric tests published by Psych Press are available only to users who have appropriate training and credentials, and who adhere to the principals of proper use, including knowledge of assessments and their applications. Therefore, when restricted assessments are used, we require the buyer to complete a user qualification form by fax or email.
We guarantee to deliver a comprehensive report within 1 business day from assessment completion. In most cases we will have the report completed and delivered sooner.
An IT Consultant will be able to track the candidate’s progress in terms of whether the candidate has started the assessment but not actually completed or the candidate has not started the assessment at all. Clients who are set up with an automatic ordering system can track their candidates’ progress in real-time through their online system.
Any questions relating to invoice or payments should be made to the Psych Press’ Accounts department [email protected]. The admin person will be able to help you out in all your payment or pricing related queries.
With a hosted solution, data between users of Psych Press and the servers is exchanged in as high as a 128-bit encryption, which is the standard used by financial institutions.
We guarantee to deliver a comprehensive report within 1 business day from assessment completion. In most cases we will have the report completed and delivered sooner.
No. Once you have entered your answer/response you cannot click back to edit it. Therefore please ensure you have picked the best answer or the one that you most agree with.
Yes, Psych Press maintains the strictest of confidences with regards to client information and candidate answers. Reports are released only to clients and are held in the strictest confidence as per Australian Psychological Society (APS) guidelines
Psych Press has its full obligation towards its clients; therefore, we do not provide any sort of results score or report to individual candidates. We forward the candidates’ report directly to the corresponding client. Nevertheless, we offer verbal feedback with our psychologists to assist you with understanding your test results. This feedback does not focus on the position you applied for but will deal with general findings.
Allied Health Solutions
F.A.Qs
You can find our products on our website. There is a search engine which is keyword sensitive that you can utilise in order to source a product.
While our website features a great majority of our product offerings, it is by no means a comprehensive listing of all the resources we can offer. If you cannot find a product please contact one of our consultants at [email protected] or by calling (03) 9670-0590.
Yes. Please get in touch with one of our consultants via email at [email protected] or by calling (03) 9670-0590 and we will make every attempt to locate the product for you.
Psych Press publishes and distributes a wide range of products geared towards the assessment needs of psychologists, speech therapists, occupational therapists, teachers, social workers and other allied mental health professionals.
Orders may be placed by mail, fax, phone, email or by using our online shopping facility. Payment should accompany all orders and can be made by cheque, credit card or money order. Credit card facilities which are available through Psych Press include Bank Card, MasterCard and Visa. You may like to combine your order methods for added security, for example you could send your order by fax, mail or email and follow up with credit card details over the telephone. Please note however that if placing an order online your credit card details are required. Please see the information on security if you have any concerns.
Order Details
Order Online
When browsing the catalogue you will note that the product price list will contain an "Add to Shopping Basket" button. If you would like to purchase an item,check that you have entered the correct quantity and simply press this button. You will then be shown the contents and total value of your shopping basket. To return to shopping and browsing simply click on the back button at the top of your browser window. To place your order, click on "Proceed to checkout". You will now be able to choose your order method. If you choose Option 1 (Order Online - Credit Card payment) you will be asked to enter all your order details including credit card information (please see the "Security" page for further information).
You will notice the form requires you to state whether you are registered as a qualified user of Psych Press products. (Please disregard this if you are purchasing products that do not have a User Qualification level of "Psychologist" or "Registered HR Personnel". All others are considered non-restricted products.) If you are already a registered user, we will have a record of your qualification details and you do not need to download the User Qualification Form. If you are not registered, you will need to download, print, fill-in and fax back the Qualification form. Different products require different user qualifications - please check the product information on the website catalogue.
To proceed with your order click on "Process Order". You will be asked to confirm your order details. When you finally submit your order online you will receive a receipt number. Please note down this number. Your order details will be forwarded to Psych Press online.
If you choose to click on either of the fax back order options you will be asked to enter the appropriate details for your order. When you have completed the form click on "Generate Fax Back Form". Please check all details are correct and enter any missing information by hand. Then simply fax or mail to Psych Press with your payment details. Your order details will not be forwarded online.
Order by fax or mail
Follow the instructions for online shopping. When you reach the shopping basket display you will have the option of generating a fax-back order form. Your order details will not be submitted online via the internet if you choose this option.
Please check the User Qualification level of the product you wish to purchase and ensure you download and print off the User Qualification Form if you are a new user. You may also download and print off this form below.
If you are a new user, please click here to download your User Qualification Form.
Fax or mail your order to:
Psych Press
Level 24/570 Bourke Street
Melbourne VIC 3000
Phone: 03 9670 0590
Fascimile: 03 9642 3577
Email: [email protected]
Confirmation of urgent orders
All orders which are made by fax or phone and confirmed in writing must be clearly marked as such. In order to eliminate the possibility of duplication, please mark the order as "CONFIRMATION ONLY".
Delivery time depends on the availability of products. Anticipation of long term needs, and notification to Psych Press of these needs will assist us in ensuring availability. The same applies for great multiples of products or very large orders. Whilst sometimes an order may include products which need to be placed on backorder we will always send the ordered products we have in stock immediately.
Payment should accompany all orders and can be made by cheque, direct deposit into our bank account, credit card or money/purchase order. Credit card facilities which are available through Psych Press include Bank Card, MasterCard and Visa. You may like to combine your order methods for added security, for example you could send your order by fax, mail or email and follow up with credit card details over the telephone. Please note however that if placing an order online your credit card details are required. Please see the information on security if you have any concerns.
| Bank name: | Westpac Banking Corporation |
| BSB number: | 033-146 |
| Bank accounts number: | 151-558 |
| Accounts Name: | Psych Press Nominees P/L |
| Remittance e-mail: | [email protected] |
Whilst Psych Press does not supply goods on approval, all goods are sold with full return credits privileges. Returns should be made within 30 days of purchase.Credits are only offered on products which are returned in a saleable condition. For fast service, please include a copy of your invoice (or invoice number) and date of purchase. In order for us to better understand your needs; please include the reason for returning the goods. Products which are returned to Psych Press must be sent via a means which can be tracked to ensure that their receipt can be verified. We encourage returns to be insured prior to sending and be sent with sufficient packaging as packages not received or packages damaged in transit will be returned to the customer and charged at current rates. Please note that shipping & handling charges are still chargeable.
Shipping and Handling
Orders placed (within Australia, under 3Kg) will be subject to a shipping and handling charge of 10% of total order value, with minimum amount standing at $11.00, and maximum at $27.50 (both GST inclusive) for a standard delivery through Australia Post. For express deliveries and international charges, please see the table below or contact Psych Press.
Postage and Handling Rates
There are various ways orders can be posted. All methods are able to be tracked if any mishaps occur. If you require your order urgently we recommend you select one of the express services. When an order is sent by TNT please ensure you supply a street address as your shipping address, as courier services will not deliver to a PO Box address.
Australia Post (2-5 business days): 10% of order subtotal All Postage & Handling costs in the following table are GST inclusive
| Overseas Services | Express Post Under 500g OverNight | Express Post Under 3kg OverNight | Express Post over 3 kg OverNight | Courier under 3kg Overnight | Courier under 5kg Overnight | Courier over 5kg Overnight | |
|---|---|---|---|---|---|---|---|
| Order Total inc GST Under $400.00 | Contact Psych Press For Rates | $11.00 | $22.00 | Contact Psych Press For Rates | - | - | - |
| Order Total inc GST Over $400.00 | Contact Psych Press For Rates | - | - | - | $33.00 | $44.00 | Contact Psych Press For Rates |
*All prices are subject to change without notice.
Order Tracking
Please contact Psych Press with your receipt number (if you ordered online) or your order details handy.
Product descriptions and user qualifications are available in our catalogues online. If for any reason you do not see a qualification or have further questions whether other professionals may be able to utilise the test please contact one of our consultants via email at [email protected] or call 61 3 9670-0590.
You can register to use a test by either faxing or emailing in our user qualification form. If you have any further questions regarding qualifications do not hesitate to contact one of our consultants at [email protected] or by calling 61 3 9670-0590.
Psych Press offers scoring of various tests. If you need a test scored please contact one of our consultants via [email protected] or at 61 3 9670-0590.
If you have an ongoing need for scoring and report generation Psych Press offers you the opportunity to purchase fax back credits. This will enable you to buy at bulk and at a discounted rate. When your credits are running low, you will receive an email alerting you of the same therein allowing you to manage and re-order at your convenience. Please contact one of our consultants by emailing [email protected] or by calling 61 3 9670-0590 for further information.
Psych Press is a developer of online screening, assessment and survey products for Human Resources, Recruitment, Psychology and related clinical areas.
If you have ideas, research or a product from anywhere in the world, that you think we may be interested in publishing or purchasing, please contact us. Also, if you have skills which would be useful in the above context, please feel free to contact us if you would like to offer your services.
We invite you to send up a description of the proposed material to:
Dr. Gavin Didsbury
Psych Press – Talent Management Psychologists
Level 24/570 Bourke Street, Melbourne VIC 3000, Australia
[email protected]
For further details as to how to send material please visit this page.
Research Opportunities
Psych Press is happy to provide technical support wherever possible - simply contact us with your details ready. Please note that in some cases we may need to contact our publishers (usually the US or UK) to help you out. This means there may be an overnight wait for the technical support due to the time difference.
Level 24/570 Bourke StreetMelbourne, Australia, VIC 3000
Phone: +61 3 9670 0590
Fax: +61 3 9642 3577
Email: [email protected]
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